This Refund and Cancellation Policy constitutes an integral part of the service framework governing all travel reservations, transportation arrangements, and related service engagements provided by the Company This policy establishes the rights, obligations, procedures, and limitations applicable to booking cancellations, service modifications, refund eligibility, and related financial adjustments. By making a reservation, initiating payment, confirming a booking, or otherwise engaging our services, customers expressly acknowledge and agree that travel arrangements involve logistical planning, resource allocation, contractual coordination, and operational commitments that may begin immediately upon booking confirmation. Accordingly, refund eligibility is not automatic but is governed strictly by the provisions set forth herein. Customers are strongly advised to review these terms carefully prior to confirming any reservation, as completion of a booking shall constitute unconditional acceptance of this policy in its entirety.
All confirmed bookings involve structured operational preparation, including but not limited to vehicle assignment, driver scheduling, route optimization, service prioritization, administrative coordination, and in certain circumstances, advance commitments with third-party vendors, regional transport operators, and logistical partners. These operational activities are time-sensitive and resource-dependent, meaning that cancellation of a confirmed service may result in direct financial impact, opportunity loss, and administrative cost to the Company. For this reason, the timing of a cancellation request relative to the scheduled commencement of service is the principal determinant in assessing refund eligibility. Cancellation requests must be submitted through officially recognized communication channels, including registered phone numbers, authorized email addresses, or designated customer service platforms. A cancellation shall only be deemed valid when formally acknowledged and recorded by the Company’s authorized personnel. Informal notifications, missed communications, or unverified requests shall not constitute valid cancellation notices for refund purposes.
Where a cancellation request is received substantially in advance of the scheduled service commencement, the Company may, at its sole and reasonable discretion, authorize a full or partial refund after deducting applicable administrative handling charges, financial transaction processing fees, payment gateway commissions, and any operational expenses already incurred. However, where a cancellation request is received within a limited or restricted timeframe prior to scheduled pickup, service initiation, or dispatch of assigned resources, higher deductions may apply due to the increased likelihood of unrecoverable costs and reallocation constraints. If service preparation has already commenced, a vehicle has been dispatched, or a driver has been assigned and mobilized, the booking may be classified as operationally executed and may therefore be deemed non-refundable. Similarly, failure of the passenger to arrive at the designated pickup location within the permissible waiting period, or inability to commence travel due to customer-related delays, shall be treated as a no-show event, resulting in forfeiture of refund eligibility unless exceptional circumstances are recognized and formally approved by the Company.
Refund determinations are further influenced by the nature of the service booked, seasonal demand conditions, pre-arranged route commitments, special vehicle requirements, peak travel periods, and obligations entered into with independent third-party service providers. Certain booking components may inherently involve non-recoverable expenses, including advance route reservations, permit acquisition, toll prepayments, driver standby allocation, or customized service preparation. Where such costs have been incurred, the Company reserves the right to deduct or withhold corresponding amounts from any refund otherwise payable. Customers acknowledge that third-party vendors operate under independent contractual terms and may impose non-refundable conditions that the Company is obligated to honour. Accordingly, the Company shall not be responsible for refund limitations arising from third-party service provider policies beyond its direct control.
Where a refund is approved following review and authorization, processing shall be initiated through the original payment method to the extent technically feasible and operationally permissible. Refund processing timelines may vary depending on internal verification procedures, banking cycles, payment gateway reconciliation schedules, and financial institution processing frameworks. While the Company undertakes commercially reasonable efforts to initiate refunds promptly, it shall not be liable for delays attributable to external financial networks, intermediary service providers, bank clearance mechanisms, or regulatory verification requirements once the refund has been duly authorized and transmitted from Company accounts.
In situations where the Company is unable to deliver a confirmed service due to unforeseen operational constraints, mechanical failure, regulatory intervention, environmental conditions, public safety restrictions, or other circumstances beyond reasonable operational control, the Company may, at its discretion, provide an alternative service arrangement, rescheduling opportunity, service credit, or monetary refund as deemed appropriate under the circumstances. However, such remedial measures shall constitute the sole and exclusive remedy available to the customer. The Company shall not be liable for consequential losses, missed travel connections, schedule disruptions, financial damages, or indirect costs arising from service interruptions, delays, or cancellations beyond its reasonable control.
Requests for modification of confirmed bookings, including changes to travel dates, pickup times, destinations, vehicle categories, passenger details, or route specifications, shall be subject to availability, operational feasibility, and applicable adjustment charges. Modifications are not guaranteed and may require fare recalculation, additional payment, or administrative processing fees. Where a requested modification effectively results in cancellation of the originally confirmed service, the transaction shall be governed by applicable cancellation provisions and deductions. The Company shall not be obligated to accommodate modification requests that compromise operational scheduling, regulatory compliance, or service reliability.
Refund eligibility shall be automatically void in circumstances involving customer misconduct, violation of service usage guidelines, refusal to comply with lawful instructions, endangerment of driver safety, damage to vehicle property, or any conduct that materially interferes with the execution of service. Customers shall remain financially responsible for any repair, cleaning, or recovery costs arising from negligence, misuse, or deliberate damage. In such cases, the Company reserves the right to terminate service immediately without refund and pursue recovery of additional expenses where applicable.
The Company reserves the absolute right to interpret, administer, and enforce this Refund and Cancellation Policy in a manner consistent with operational fairness, commercial reasonableness, and applicable law. This policy may be revised, updated, or amended at any time without prior notice in order to reflect evolving business requirements, regulatory obligations, or service delivery conditions. Any revised policy shall become effective immediately upon publication on the official Company website, and continued use of services thereafter shall constitute acceptance of the revised provisions.
This policy shall be governed by and construed in accordance with the laws of India. Any dispute, disagreement, or claim arising from cancellation, refund processing, service termination, or related financial adjustment shall be subject to the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh, India.
For clarification, grievance redressal, or refund-related inquiries, customers may contact the Company through the official contact details provided below.