Privacy Policy

Yarana Tour & Travels Pvt. Ltd. ("Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, partners, and website users. This Privacy Policy describes how we collect, process, store, disclose, and safeguard your information when you use our services, visit our website, or interact with us for travel bookings and related services.

1. Scope of Policy

This policy applies to all personal data collected through our website, customer support interactions, travel bookings, inquiries, and any other services offered by Yarana Tour & Travels Pvt. Ltd.

2. Information We Collect

Personal Identification Information

• Full name
• Mobile number
• Email address
• Residential or billing address
• Government ID details when required for travel bookings
• Passenger travel details and preferences

Booking & Transaction Information

• Travel itinerary
• Payment details (processed through secure payment gateways)
• Booking history
• Service requests and communication records

Technical Information

• IP address
• Browser type and device information
• Website usage analytics
• Cookies and session tracking data

3. Legal Basis for Processing

We process personal data based on the following lawful grounds:

• Performance of travel booking and transportation services
• Customer consent
• Compliance with legal or regulatory obligations
• Legitimate business interests including service improvement and fraud prevention

4. Purpose of Data Collection

• To provide travel booking and transportation services
• To confirm reservations and issue tickets
• To communicate travel updates and service notifications
• To provide customer support
• To comply with government and regulatory requirements
• To enhance service quality and customer experience
• To prevent fraudulent or unauthorized transactions

5. Sharing of Information

We do not sell or rent personal data. Information may be shared only when necessary with:

• Transport operators and travel partners
• Payment gateway providers
• Government authorities where legally required
• Technology and hosting service providers

6. Data Retention Policy

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. When no longer required, data is securely deleted or anonymized.

7. Data Security Measures

We implement industry-standard administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, loss, or alteration. Despite best efforts, no online system can guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and maintain session security. Users may control cookie preferences through browser settings.

9. Your Rights

• Request access to your personal data
• Request correction or update of inaccurate data
• Request deletion where legally permissible
• Withdraw consent for data processing
• Lodge a complaint with regulatory authorities

10. Third-Party Websites

Our website may contain links to third-party platforms. We are not responsible for their privacy practices or content.

11. Children's Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors without guardian consent.

12. Regulatory Compliance

We comply with applicable Indian data protection laws, Information Technology Act provisions, and related regulations governing electronic data protection and privacy.

13. Contact & Grievance Officer